A live chat is one of the several ways of communication offered by some hosting suppliers as a part of their support service. Determined by the company, the chat is used for pre-sales, billing and/or technical support. This method of communication is quicker than a support ticket and it'll make it much more unlikely to misspell or misunderstand a word compared to a telephone call with a representative. Furthermore, if the trouble that you have requires some time to be examined and resolved, you are able to do something else meanwhile instead of just waiting, as you'd have to do if you call. You can also take advantage of a live chat assistance service totally free provided that you have Internet accessibility even when your hosting supplier is based in another country and they do not have a local telephone number you can call.
Live Chat Support in Shared Web Hosting
As we believe that many issues are often resolved if you talk to a live person, we offer a live chat service for all of our potential and existing clients. The chat is online every single day and our support representatives can assist you with a number of questions and troubles. In case you aren't our customer yet, you are able to find out more about our shared web hosting plans and the web hosting environment in general to make sure that your sites will operate properly on our servers. In case you already have an account and you've got some questions or you experience any kind of issues with any of our solutions, you can join us on our live chat and we can provide you with the required info or assist you to troubleshoot the issue. You will need to open a support ticket for specific issues which require longer time or the expertise of a sysadmin, but for a number of standard problems you'll receive help on the spot.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we provide is accessible every day, even on weekends and holidays. It is the most effective way to learn more details about our Linux semi-dedicated hosting in case you do not have an account yet or to have some problem resolved in case you're a client and our customer support agents will assist you quickly regardless of the time of the day you join our chat. If you wonder which package is better for your websites, if you need advice whether you should acquire a particular upgrade and how to order it or in case you experience difficulties setting up an e-mail account on your computer, you will be able to get in touch with us and we will give you the necessary details at once. The live chat is online even after our telephone lines are off for the day, so when you have an account here, you can be certain that you will always receive timely assistance with any question or problem that shows up.