Client Support Channels
A 1–Hour Ticket Response Guarantee
We provide a 60–minute response time guarantee for each support ticket or e–mail that you send to our client care team. We’ll rapidly answer all the typical questions and forward the case to our server admins if further assistance is needed. If you take advantage of our Optional Managed Services package, we will complete any of the included server management services at a time that has been discussed with you upfront.
A First–Class Technical Support Service
Our customer support team will be online for you round–the–clock should you require help with the Web Site Control Panel or with any of the apps that we install for your convenience on the dedicated web hosting server. And if you need assistance with the regular admin tasks on your dedicated hosting server, you can take a glance at the Optional Managed Services package, that includes data backup hard disk storage space, Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting procedures, etc.
A User–Friendly Help Section
Every Linux dedicated hosting server includes our cost–free Web Site Control Panel, which features an in–depth knowledgebase and a selection of instructional video tutorials. Whenever you need help working with the Web Site Control Panel, just click the Help or Videos buttons located in the top right corner.