24/7 Customer Support
Why is the provision of an efficient customer support service crucial on today?s Internet hosting marketplace? Which are the typical customer support channels?
Being able to communicate with your shared web hosting provider when you have any type of questions or experience any difficulties is quite important and how fast they will respond and react could be crucial, especially if your website is business-oriented, as longer downtime often means losing prospective customers. The support options are a quick way to recognize actual providers from resellers. The second in most cases respond only to e-mail messages or support tickets and you may have to wait for a day or more so as to get a response. If the issue involves a few replies, you may end up losing days in order to get a basic problem fixed. When you use the services of a legitimate and trustworthy web hosting provider, you'll be in a position to connect with the support anytime and get an instant reply whatever the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
The customer and technical support services for all of our shared web hosting
plans are twenty-four-seven, so you can forget about waiting for a few days so as to receive assistance. In case you aren't our client yet, you can phone us, chat with an agent or send an email. If you do have an account, you'll be able to open a support ticket in addition to the other three options for communication. You can choose the most appropriate way to contact us based on what your location is or what device you're using. We can easily help you for more or less any hosting-related question that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in such a case the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting
that we offer come with 24/7 customer and tech support, therefore whatever the problem you experience, you will be able to contact us and we will give you a hand without delay. Our guaranteed reply time for each email or support ticket that you open via your Hepsia web hosting Control Panel is just one hour; typically the reply time rarely exceeds 20 min. Furthermore, we offer telephone support with a couple of local numbers worldwide as well as a live chat, so that you will be able to get in touch with us and find additional info about our solutions even if you do not have an account yet. We're able to help you with any question or an issue you may have - payment methods, package specifications, email configuration, hosting account settings, and so on. If you employ our services, you will never have a situation where you have to wait for a day or two to get a problem solved like you have to do with various other companies.
24/7 Customer Support in VPS Web Hosting
If you've got a Virtual Private Server through our company, you'll be able to get in touch with us 24/7 for any server-related issue or forvarious problems or questions associated with the pre-installed software your server comes equipped with. If you have not bought your virtual private server
package yet, you will be able to learn more about our services by giving us a call or through the live chat service. For more technical problems, you can send an e-mail or open a ticket through your billing Control Panel and you will get assistance within a maximum of 1 hour regardless of the time of the day, even on holidays and weekends. The typical response time in most cases doesn't exceed 30 mins. If you're looking for assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade that you can include to every single VPS package and our admins will assist you with any installation or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server
plans that we provide come with 24/7 support through several methods of communication and with a one-hour maximum response time warranty. If you want to learn more about the packages or you have any kind of billing or general questions, you'll be able to phone one of the local numbers that we have globally or you could use our live chat service and talk with a live representative. For solely tech difficulties that need some help from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail, since all of these channels are more appropriate to track a particular matter. The answer time for them rarely surpasses half an hour, so you can forget about having to wait for a whole day in order to receive assistance. The support service is available for all server-related issues, which includes the pre-installed software. If you'd like to receive help with third-party apps, you may consider obtaining the Managed Services upgrade that we provide with all the plans.