There are a handful of ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you select is a support ticket system. It is the easiest channel of correspondence for many reasons. If no customer service staff representative is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably be received. Besides, you can copy and paste large pieces of info without worrying about typing mistakes, and in case a given problem needs more time to be fixed or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the comments supplied by the other one. The negative side of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, which goes to say that if you need to supply info or to adhere to guidelines, you’ll have to use at least two separate admin consoles and this number may grow in case you wish to administer a number of domains. Additionally, a lot of hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting a reply.
Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you will never have to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket while you’re browsing through your files or fine-tuning different settings. The ticketing system is being strictly monitored 24x7x365 by our customer service technicians and the response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive support. Unlike certain web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information relating to any billing or technical issue. On top of that, you can read a number of informational articles, which will help you solve the most commonly experienced problems yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with one goal in mind – that you should be able to manage everything associated with your account from one single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an inquiry or encounter a predicament, you can touch base with our client support staff members momentarily without the need to sign in to a totally different system. You can search through your website files or check various settings in your account while you post a new ticket or read the reply to an old one. In case you have an abundance of tickets and you wish to track down a given one, you can use the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll get an answer in no more than one hour irrespective of the nature of your inquiry or problem.