There are a handful of ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find regardless of which company you select is a support ticket system. It is the easiest channel of correspondence for many reasons. If no customer service staff representative is free at the moment and they are all engaged, a phone call may not be responded to, but a ticket will invariably be received. Besides, you can copy and paste large pieces of info without worrying about typing mistakes, and in case a given problem needs more time to be fixed or a number of replies have to be exchanged, all the info will be in one and the same place, so each party can always see the comments supplied by the other one. The negative side of using tickets to contact your web hosting company is that they are typically separate from the hosting platform, which goes to say that if you need to supply info or to adhere to guidelines, you’ll have to use at least two separate admin consoles and this number may grow in case you wish to administer a number of domains. Additionally, a lot of hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting a reply.