Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You’ll find nearly all the answers to your questions in the user–friendly Help Center built into our Web Site Control Panel. It boasts an exhaustive repository with frequently asked questions and comprehensive instructional articles contributed by our knowledgeable client support team.

  • Top quality support service

  • How–To Videos

  • We have compiled a selection of educational video tutorials that detailedly show how you can address a common problem connected with your Linux shared web hosting account. You can find the tutorial videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7 support service and include a 60–minute response time guarantee. Our proficient technicians will be available to you 24 hours a day and will sort out any issue that you could possibly chance upon within maximum 60 minutes after the ticket submission. In the majority of instances, a reply will be provided to you in less than twenty minutes.