Irrespective of the fact that the hosting service provided by the different companies is practically identical, every provider has their own platform with its own tweaks and different ways to carry out certain operations. In this situation, an information-loaded knowledge base would be truly helpful both for people with little to no previous experience and for technically capable users who will eventually discover how given procedures are carried out, but will waste valuable time meanwhile. The objective of such a knowledge base is to make the hosting service fast and simple to use, saving users both time and energy. The end result is more satisfied clients, as they can effortlessly find the info they require, and significantly less work for the client service staff representatives, because usually the vast majority of the queries and problems that customers have got are already outlined in the knowledge base. On the condition that the articles themselves are expertly written and encompass more things, you’ll be able to get to know more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Web Hosting
If you have purchased your first shared web hosting
account from our company or have migrated your site over to us, you’ll grow used to our platform and our in-house developed Hepsia hosting Control Panel in no time due to the fact that we have compiled an exhaustive online knowledge base where you can find all the information that you may ever need – both general info in regard to the hosting service as a whole and more specific info about the separate functions that you can make use of and the issues that you can experience. The articles are located in two places. The full article list is accessible through the Help section of the Control Panel. You can read articles that are dedicated to the different features in each section of the Control Panel too. You can get to know how to accomplish virtually everything, from enabling an .htaccess configuration file to managing a mailing list, and all the articles offer thorough guides, so you’ll never become lost on account of an unclear text. Needless to say, in case you encounter a more specific obstacle and you’re unable to find a solution in our knowledge base, you can get in touch with our customer support team representatives 24-7.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia Control Panel, which comes with our Linux semi-dedicated hosting
, will allow you to access the detailed online support documentation that we have prepared for you. The articles offer generic info about our web hosting services, how-to tutorials about the different features that you can access, along with troubleshooting guidelines that can help you rectify common problems that you could encounter. The topics that we have included encompass de facto everything, from simple things such as how to host a brand-new domain
in the account, to more elaborate ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a specific Control Panel section will always be available in the right corner of the page that you’re on, whereas the full article list can be accessed through the dedicated Help section.