Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Response Warranty

  • Our client help and support Dept is available day–and–night to respond to each of your service requests. Every single ticket you submit to us will be responded to within no more than 60 minutes. If your issue demands help from an admin, we will forward the ticket to the person in charge and will let you know that the problem is being resolved.

  • Top quality support service

  • Expert Client Assist Service

  • Our technical help and support team will be online for you day and night to to reply to all help request tickets that you send. We offer client help for all software packages that are pre–configured on your hosting server. These include our in–house created Web Site Control Panel, the preferred Operating System along with the server admin panel (based on the VPS type).

  • Intuitive help center

  • An Intuitive Help Section

  • A detailed and routinely updated articles base is incorporated into our custom–built Web Site Control Panel. It offers you quick tips about how to conduct all the primary web site management jobs. The Help zone supplies thorough how–to articles and reviews and step–by–step video training. You can reach the Help zone by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.