1 hour ticket response
Timely support is our number–one responsibility and this is the reason why we have a team of professional support engineers who are prepared to provide a quick response to any question that you may have. Simply post your technical support ticket from the Web Site Control Panel and we will respond within one hour in the worst case scenario. Actually, we work hard and aim for a twenty–minute technical support ticket response time.
A Premium–Quality Help Desk Support Service
Each member of our client service team has many years of experience in the Linux shared web hosting industry and the majority of them have been with us for at least 5 years. They are all eager to answer all your inquiries in the most competent way possible.
An Easy–to–Navigate Help Section
Included in the Web Site Control Panel is an easy–to–navigate Help Center, which offers various sources of information. You can search through a constantly updated knowledge base featuring web hosting account administration articles and website administration articles, check our step–by–step video tutorials or refer to our F.A.Q. section.