What does ?phone support? mean in the world of Internet hosting?
If you've ever had a shared web hosting account before or you have dealt with any other kind of online service, you probably know from personal experience that for a lot of things it is better to speak with a live person on the telephone instead of exchange support tickets or email messages. If you'd like to learn more about a specific service before you buy it or when something small has to be made, for instance, it will be easier and a lot faster to get it done in real time. When you have the option to get in touch with representatives over the phone, it is very likely that you're using the services of a real website hosting provider, not just a reseller. The level of support that you'll get over the phone varies between different companies - from standard issues to expert technical support. Usually most of the providers offer pre-sales assistance and 1st level phone support, while more complex technical issues are handled through email or tickets.
Phone Support in Shared Web Hosting
All of our shared web hosting
packages offer telephone support 14 hours a day even on public holidays, so if you don't have an account yet, you will be able to call and learn more about our solutions or if we'll meet the system requirements for your sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so that you'll be able to contact the phone number that is closer to you. If you are a current customer, we will assist you in a timely manner with all of the general and billing matters and with numerous tech matters so as to save you time and efforts - we are aware of the fact that sometimes it's more convenient to talk with a live person so as to get things done instantly. Certainly, some problems cannot be taken care of on the telephone, so if this is the case you will have to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server
packages that we offer include live phone support for fourteen hours a day. In case you're unsure which plan will be appropriate for your web sites, you want to learn more about the package's specs or you'd like to have any other kind of info about our solutions, you'll be able to call any of the local numbers that we have in the U.S.A., the UK and Australia and our customer support representatives will assist you. In case you already own an account, you are able to contact us about sales and general issues, although we're often able to help with numerous tech issues as well. For entirely tech problems you should employ our integrated ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option if the trouble needs additional time to be taken care of or it needs to be escalated to our sysadmins.