If you ever encounter a problem with your website and are incapable of coping with it, ask the respective web hosting provider’s customer service staff to help you get the website back online. A quick solution would be the best scenario, but a lot of hosting companies respond within 24 hours or even more, all the more so if you are dealing with a hosting reseller. Even if the problem can be quickly resolved, your site may not function satisfactorily or it may not be accessible whatsoever for a longer span of time, so you may lose potential customers since it is very unlikely that anybody would be dying to return to a website that is faulty. Speaking of which, you need to make sure not only that you can reach your web hosting provider, but also that they can answer and assist you in a well-timed fashion. If an app update does not proceed smoothly or you delete something unintentionally, for instance, the site should be restored promptly in order to prevent extended inaccessibility.
One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum reaction time for any technical support ticket that you open or any e-mail that you write is only 1 hour, even in case you contact us during weekends and national holidays. Whatever the essence of your issue or question might be, we will lend a helping hand immediately and will supply you with the needed information to resolve any problem with your websites. The actual reaction time typically does not exceed 15-20 minutes, so you can forget about waiting around for hours to get a problem solved or what’s even worse – waiting around one whole day only to receive an answer that more information is necessary whilst nothing’s solved. We’ll offer you assistance in an instant simply because we understand how valuable time can be in the dynamic Internet space. The one-hour reply guarantee applies to any billing or technical enquiry that you might have with regard to our Linux shared web hosting
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you post a trouble ticket from your hosting Control Panel or write an email relating to your semi-dedicated server
, you will have a reply within no more than sixty minutes. You can touch base with us at any time in regards to technical, billing or general matters and due to the fact that we will be at your disposal 24-7-365, you’ll always get support without any delay. Depending on the specific issue or question, we’ll give you more information, eliminate the obstacle if it has been caused by something that is within our reach or tell you what steps to take in case you have to update a specific setting for an app that we don’t have access to. You can just forget about waiting for an entire day for each single answer. The fact is, in most cases we answer emails and tickets within twenty-twenty five minutes max.